1.Shipping Methods and Rates
We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on the following factors:
- Delivery address (including domestic and international locations).
- Size and weight of the products ordered.
- The shipping method selected by the customer.
Shipping costs will be displayed at checkout for your review before completing the purchase.
2. Processing Time
We process orders promptly to ensure timely delivery. Once your order is placed:
- Orders are typically processed within (excluding weekends and holidays).
- Order processing times may vary based on product availability and the shipping method chosen.
3. Delivery Time
Once your order has been processed and shipped, delivery time will depend on your location and the shipping option selected at checkout. The estimated delivery times are as follows:
- 3-7 business days (depending on location and carrier).
- 7-15 business days (depending on the destination country and customs clearance).
Please note that delivery times may vary due to circumstances beyond our control, such as weather, carrier delays, or customs processing.
4. Shipping Responsibilities
- The customer is responsible for any additional shipping costs such as expedited shipping, customs fees, or duties (for international orders).
- Please ensure that the shipping address provided is correct and complete. We are not responsible for shipping delays or issues resulting from incorrect or incomplete addresses.
- Waterberry is not responsible for delays caused by third-party carriers. Once the order is in transit, any delays caused by the carrier are outside our control.
5. Damaged or Missing Items
If your package is damaged or if items are missing, please follow the steps below:
- Contact our customer support team immediately upon receiving a damaged item or if you are missing any products from your order.
- Provide your order number and photos of the damaged items (if applicable).
- We will review your request and assist with processing a claim or issuing a replacement or refund as necessary.
6. Order Tracking
Once your order has shipped, we will send you a tracking number so you can monitor the progress of your shipment. If you have any questions regarding the tracking of your order, feel free to contact our customer support team.
7. Shipping Restrictions
We currently do not ship to the following locations:
- PO Boxes
- Military Addresses (APO/FPO)
- Certain international locations based on country restrictions.
If you have any questions or need assistance with your shipment, please do not hesitate to contact our customer service team.
