Return and Refund Policy
Thank you for shopping with Waterberry. We are committed to providing our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help guide you through our return and refund process.
By purchasing from Our website, you agree to the terms outlined in this policy. Please read the following terms and conditions carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is unused, in its original packaging, and in the same condition you received it.
- The return request is made within from the date of delivery. After this period, returns may not be accepted.
- If the product is a customized or special order, returns may not be applicable (unless faulty or damaged).
2. Return Process
To initiate a return:
- Reach out to our customer support team within to request a return authorization. Please provide your order number, product details, and reason for the return.
- Our team will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed.
- Please ensure the product is securely packaged in its original packaging, along with all accessories, manuals, and invoices.
- You will be responsible for the shipping costs of the return unless the return is due to a product defect, damage, or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items.
3. Conditions for Return
To qualify for a return, the following conditions must be met:
- The product is unused, and in the same condition you received it (i.e., unassembled, unopened, and without any signs of use).
- All original tags, labels, and packaging must be intact.
- The product must be returned within of receipt.
- Any returns made without prior authorization may not be processed.
4. Refund Process
Once we receive the returned product and confirm it meets the return conditions, we will process your refund.
- Refunds will be issued to the original payment method used during the purchase. Please note that it may take up to for the refund to be credited and reflected on your bank statement or payment account.
- Once approved, the refund will be credited back in to the original payment method.
- Shipping fees are non-refundable, except in the case of damaged, defective, or incorrect products. If you receive a damaged or incorrect item, we will refund the full order amount, including shipping.
